Terms and Conditions

1. Purpose of the Platform

Get Pet Go is a digital platform designed to support pet travel administration by securely hosting and managing pet travel documentation and by enabling pet owners to track their pet's travel progress. Get Pet Go does not provide pet transport services and acts solely as an administrative and tracking tool connecting pet owners with independent pet transport providers.

2. Eligibility

Users must be at least 18 years old and capable of entering into legally binding agreements.

3. Accounts

• Users must provide accurate and up-to-date information
• Users are responsible for safeguarding their account credentials
• We may restrict, suspend, or terminate accounts that violate these terms or applicable laws (see Section 11)

4. Acceptable Use & Communication

To keep everyone safe and every booking traceable, the following rules apply to all messages and free-text you submit (chat, booking requests, quotes, and decline reasons):

• All communication and bookings between pet owners and transport companies must take place through the Get Pet Go platform.
• You must not share or request personal contact details (phone numbers, email addresses, messaging-app handles, or social profiles), or attempt to arrange communication, bookings, or payment off the platform. Once a booking is confirmed, the transport company is given the contact details needed to carry out the trip.
• You must not post content that is abusive, harassing, hateful, threatening, sexually explicit, fraudulent, or otherwise unlawful.
• Messages and free-text fields are screened automatically and may be reviewed by our team to enforce these rules. Content that breaches them may be blocked, hidden, or removed, and repeated breaches lead to the restrictions described in Section 11.

5. Transport Companies

• Transport companies are required to meet minimum eligibility, licensing, and compliance requirements before publishing trips
• Trips are published by verified transport providers and reviewed for compliance with our guidelines
• Get Pet Go reserves the right to review, reject, suspend, or remove listings and accounts that violate platform rules or applicable laws
• Transport companies remain solely responsible for the delivery of transport services and legal compliance

6. Pet Owners

• Pet owners are responsible for the accuracy of pet information and documents
• Pet owners confirm they have legal authority over the pet
• Compliance with destination and transit regulations remains the user's responsibility

7. Pet Travel Documentation

• All Pet Travel Documentation remains the sole responsibility of the pet owner and/or the independent pet transport company, as applicable.
• The use of Get Pet Go does not guarantee acceptance of any Pet Travel Documentation by border authorities, veterinary authorities, or any other third party, nor does it guarantee successful travel of any pet.
• Get Pet Go shall not be liable for any loss, delay, refusal of entry, quarantine, additional costs, penalties, or damages arising from incorrect, incomplete, expired, or non-compliant Pet Travel Documentation.
• By using the platform, users acknowledge that Get Pet Go acts solely as an administrative and organisational tool for paperwork management and does not assume any responsibility or liability for the regulatory compliance or outcome of any pet's travel.

8. Journey Tracking

• Journey tracking is provided for informational purposes and may be subject to technical limitations

9. Notifications and Regulatory Information

Any regulatory updates, reminders, or document notifications are provided as guidance only and should not be considered legal or veterinary advice.

10. Limitation of Liability

To the maximum extent permitted by law:

• Get Pet Go is not liable for transport delays, losses, or incidents
• Get Pet Go is not responsible for the actions or omissions of users or transport companies

11. Account Restrictions, Suspension & Termination

We operate a graduated enforcement process for breaches of these terms — in particular sharing contact details, attempting to move activity off the platform, or posting prohibited content:

• Depending on the number and severity of breaches, we may issue a warning, then a final warning, then temporarily suspend your access to messaging and booking-request features, and ultimately permanently restrict or terminate your account.
• Temporary suspensions are time-limited and lift automatically once the period ends. Permanent restrictions remain in place until reviewed — you may contact us to request a review.
• While restricted, you can still sign in and view your existing bookings and documents, but you cannot send messages or new booking requests.
• We may suspend or terminate access immediately, without prior warning, for serious breaches, unlawful activity, or where required by law.

12. Governing Law

These terms are governed by the laws of England and Wales. Where applicable, mandatory consumer protection laws of the European Union may also apply.

13. Contact

Email: team@getpetgo.co