Frequently Asked Questions

Get Pet Go is a digital booking platform that connects pet owners with vetted, professional pet transporters for secure, door-to-door journeys across the UK and EU.

We simplify pet travel by helping you: - Understand regulatory requirements - Explore routes and transport options - Book certified pet carriers - Track your pet's journey in real time

Create your pet's profile with their information and travel details. Then, browse available, pre-vetted carriers and book the one that best suits your needs - all in just a few clicks.

Our Petpawters provide safe, stress-free road transport for pets across the UK and Europe. Whether it's one pet or multiple, each journey is tailored for comfort, care, and timely arrival. Their specially equipped vehicles ensures your pet travels securely with regular stops, fresh air, and constant supervision..

Yes. All our transport partners are carefully vetted and follow strict animal welfare and safety protocols to ensure your pet travels comfortably and securely.

We currently provide transport services for cats and dogs only. Please note: We cannot transport the following banned dog breeds in England and Wales: - Pit Bull Terrier - Japanese Tosa - Dogo Argentino - Fila Brasileiro - XL Bully If your dog is one of these breeds and has a Certificate of Exemption, it must be uploaded in the documents section during booking.

Yes. We cover pet transport across the UK and EU, including support with cross-border paperwork and compliance.

We use information like your pet's size, breed, temperament, and health needs to match you with the most suitable carrier for a stress-free journey.

Yes. Our platform provides real-time tracking and regular updates so you can follow your pet's trip every step of the way.

Prices vary based on distance, pet type, and any special care requirements. You'll receive a transparent quote during the booking process.

You can securely pay for your booking directly through our platform using your preferred payment method at checkout.

Direct communication with the transporter isn't available. However, we provide regular updates throughout your pet's journey.

You can cancel or reschedule your booking in line with our cancellation policy, which is clearly outlined before checkout.

For cross-border journeys, your pet needs a valid passport, microchip, and up-to-date vaccinations. We'll guide you through exactly what's required.

All carriers are trained to handle emergencies and will act swiftly, including contacting you and seeking veterinary care if necessary.

We verify transport partners before they can publish trips on Get Pet Go. Verification includes basic checks for licensing, business legitimacy, and compliance with our platform guidelines, and that they meet high standards of animal care, licensing, and regulatory compliance. All published trips are subject to review, and listings may be removed if they violate our terms.

Start by creating your pet's profile and entering your travel details. Then choose your preferred route and carrier, and click 'Book Now' - We'll handle the rest.

To update your email, please submit a request via our Contact Us page.

To update your phone number, please submit a request via our Contact Us page.

To update your name or surname, please submit a request via our Contact Us page.

You can manage all your pet profiles from the Pets Page in your account: - To add a pet: Tap the '+' button and fill in your pet's details. - To edit a pet: Tap the profile of the pet you want to update, make your changes, and tap'Save.' - To remove a pet: Swipe left on the pet profile you want to delete, then confirm the deletion.